At Frontline Athletic, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please read our policy below for all the details.
1. Return Eligibility
You can return most items within 30 days of receipt for a refund, exchange, or store credit. To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging with all tags attached.
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Certain items such as clearance or sale items, or personal care items, may not be eligible for return. Please check the product page for specific details.
2. How to Initiate a Return
To initiate a return:
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Contact Us: Please email our customer service team at info@frontlineathletic.com within 30 days of receiving your order. Include your order number, the items you wish to return, and the reason for your return.
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Return Authorization: Our team will respond with instructions on how to return your items. Returns without prior authorization may not be accepted.
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Ship the Item: Once you receive a return authorization, ship the item back to us using a trackable shipping service. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect item).
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved:
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Refunds will be processed to your original payment method.
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Please note that shipping costs are non-refundable.
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Refunds may take 3-5 business days to appear on your account, depending on your payment provider.
4. Exchanges
We do not process direct exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@frontlineathletic.com. We will cover the cost of return shipping and provide a full refund or send you a replacement item as requested.
6. Sale Items
Sale items are final sale and cannot be returned or exchanged unless they are defective or incorrect.
7. Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Customized or personalized items
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Underwear, socks, and other intimate apparel (for hygiene reasons)
8. Contact Us
If you have any questions regarding our returns and refunds policy, please don’t hesitate to reach out to our customer service team at info@frontlineathletic.com.
We are committed to providing you with an excellent shopping experience and will do our best to resolve any issues quickly.
Thank you for choosing Frontline Athletic!